Managed Services
Access to I-Evolve Managed Services facilities is affected according to an established set of procedures.
All customers desiring to access equipment must open a ticket by emailing support@i-evolve.com. Once a ticket has been opened for access a I-Evolve representative will grant a facility access ticket number or arrange with the customer for access.
Shared Cabinet Customers
Shared cabinet customers who are located in the Data Center environment may access their equipment during business hours between 8:00am and 5:00pm with prior notification if they have opened a facility access ticket using an escort from a I-Evolve technician. To obtain access after hours, customers are encouraged to provide as much lead time as possible when opening a ticket.
I-Evolve will:
- always accommodate after hours access with 24 hours notice,
- usually be able to accommodate access with 12 hours notice,
- occasionally be able to accommodate access with no lead time if technicians are available.
On rare occasions if a ticket has not been opened for pre-arranged access and technicians are not available, access may be denied.
