I-Evolve is a rapidly growing technology company headquartered in Buffalo, NY and we are actively seeking candidates for the following positions:

Back to list

Account Executive

Location: Buffalo, NY

Identify and close NEW business opportunities on behalf of I-Evolve, specifically I-Evolve recurring revenue products and services.

Essential Duties and Responsibilities:

  • Generate and qualify sales leads and opportunities
  • Prepare sales action plans and strategies
  • Develop and deliver presentations of company products and services to potential clients
  • Develop sales proposals and perform all quoting activities through I-Evolve’s quoting tool (Quosal)
  • Negotiate and close opportunities with potential clients
  • Prepare and present sales contracts
  • Develop and maintain good client relationships
  • Monitor competitors, market conditions and product development
  • Perform all sales functions, which includes tracking sales opportunities, activities, and sales tickets, through I-Evolve’s professional services automation tool (ConnectWise)
  • Remain compliant with defined company policies and procedures, especially as they relate to sales
  • Prepare and submit monthly progress reports to the COO with key performance indicators and results related to both closed business and anticipated new business within your sales pipeline

Successful candidates will have:

  • Prior outside sales experience with relevant products and services.
  • Strong track record of managing the customer commitment, negotiating deals and closing the sales process.
  • Demonstrated level of success in the cultivating, developing and managing client relationships.
  • Demonstrated level of success in achieving sales targets/quotas.
  • Knowledge of principles and practices of sales.
  • Knowledge of customer service principles.
  • Knowledge of basic business practices and principles.

Skills & Competencies:

  • Goal-oriented
  • Self-motivated
  • Self-management and adaptability
  • Interpersonal skills
  • Verbal and written communication skills
  • Negotiation skills
  • Resilience and tenacity
  • Stress tolerance
  • Proficient in general office applications
  • Typing and general computing skills

Apply Now

Back to list

Helpdesk Specialist

Location: Buffalo, NY

The Helpdesk Specialist is responsible for assisting customers in maintaining their IT infrastructure and working with all internal support teams. They are also responsible for the implementation and maintenance of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities

Apply Now

Back to list

Program Developer

Location: Buffalo, NY

The Program Developer is responsible for developing new internal tools for billing and reporting needs as well as supporting a variety of existing internal systems and web-based applications.

Responsibilities:

  • Provide services to build and maintain websites, including layout, appearance, and functionality
  • Develop back-office functionality (add-ons) for in-house CMS
  • Create visual concepts that match the content and the image wanted by the management; ensure that reporting and applications are easy to navigate and layout of the content is accessible and logical; recommend improvements if necessary
  • Build report templates for the billing and CMS based using current best practices and technologies
  • Perform complete testing of functionality and application UI, engaging management as necessary
  • Contribute to the overall development of the team and of internal tools
  • Work in a team and communicate effectively
  • Escalate development issues that cannot be completed within agreed timelines
  • Communicate with customers keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Garner specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time for services or projects and expenses as it occurs
  • Work through a daily schedule and understand established processes

Must Haves:

  • Proficiency with Python (2+ years)
  • Proficiency with relational database design and usage (MySQL is preferred)
  • Web development experience including HTML, CSS, JavaScript (ES6+)
  • Experience working with RESTful API’s
  • Self-motivation with the ability to work independently in a fast-moving environment
  • Skill in troubleshooting and diagnosis of technical issues
  • Strong interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Great to Haves:

  • Experience with Python frameworks such as Django/Flask (Django is preferred)
  • Experience with JavaScript/TypeScript frameworks such as React, Angular, Vue
  • Experience working in Unix/Linux environments

Good to Haves:

  • Experience applying UI/UX design principles
  • Experience with version control (Git is preferred)
  • Experience with continuous integration (i.e. GitLab)

Bonus:

  • An understanding of PHP
  • Experience writing unit tests

Apply Now

Back to list

Sales & Support Assistant

Location: Buffalo, NY

With a primary focus on sales, the Sales & Support Assistant acts in a cross functional capacity as an administrative assistant to the Sales Team and a support assistant to the Technical Services Team. The Sales & Support Assistant is primarily responsible for receiving all sales requests from existing and prospective clients, obtaining pricing and product information, and generating quotes and proposals.

Basic Functions:

  • Act as the primary point of contact for all types of sales inquiries and requests.
  • Monitor and manage the Sales Board.
  • Generate all quotes, proposals and agreements.
  • Monitor the Renewals Board and prepare quotes for customer license and contract renewals.
  • Register deals with HPE & Cisco to ensure best pricing available.
  • Follow up on open quotes and opportunities.
  • Monitor sales activity and assist the Account Executives where needed.
  • Work closely with sales representatives to close deals.
  • Manage sales forecasts within the company’s sales management and reporting tools.
  • Assign sales tickets to additional resources as needed.

Additional Duties and Responsibilities:

  • Receive inbound phone calls and direct/transfer calls to the appropriate departments and resources.
  • Open sales and support tickets in ConnectWise when needed.
  • Perform proactive customer check-in calls.
  • Update appointment calendars and schedule meetings/appointments as required.
  • Communicate with customers and prospects in a pleasant and professional manner.
  • Improve customer service, perception and satisfaction.
  • Maintain in-depth product knowledge of the service offerings of the company.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

Knowledge, Skills, and/or Abilities Required:

  • Basic computer and operating system knowledge.
  • Proficient in Microsoft Office Suite.
  • Proven ability to work in a team environment.
  • Interpersonal skills such as telephony skills, communication skills (written and verbal), active listening and customer-centric care.
  • Ability to organize, prioritize, multi-task and adapt to changes quickly under pressure.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to perform work in a cross functional capacity.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

Apply Now

Back to list

Systems Engineer

Location: Buffalo, NY

The Systems Engineer is responsible for all remote and on-site service and support needs for our customers and reports to the Operations Manager. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.This particular position will require superb interpersonal skills and a comfort in customer-facing support.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Self-motivated with the ability to work in a fast moving environment
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details

Apply Now

Apply NowI-Evolve Buffalo Employment

We offer a competitive wage, and benefits including health insurance, 401K, PTO and paid holidays. If you feel you are qualified to join our team, download the application using link below.

Apply Now

You may email jobs@i-evolve.com with any questions or concerns.