I-Evolve is a rapidly growing technology company headquartered in Buffalo, NY and we are actively seeking candidates for the following positions:

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Account Executive

Location: Buffalo, NY

Identify and close NEW business opportunities on behalf of I-Evolve, specifically I-Evolve recurring revenue products and services.

Essential Duties and Responsibilities:

  • Generate and qualify sales leads and opportunities
  • Prepare sales action plans and strategies
  • Develop and deliver presentations of company products and services to potential clients
  • Develop sales proposals and perform all quoting activities through I-Evolve’s quoting tool (Quosal)
  • Negotiate and close opportunities with potential clients
  • Prepare and present sales contracts
  • Develop and maintain good client relationships
  • RMonitor competitors, market conditions and product development
  • Perform all sales functions, which includes tracking sales opportunities, activities, and sales tickets, through I-Evolve’s professional services automation tool (ConnectWise)
  • Remain compliant with defined company policies and procedures, especially as they relate to sales
  • Prepare and submit monthly progress reports to the COO with key performance indicators and results related to both closed business and anticipated new business within your sales pipeline

Successful candidates will have:

  • Prior outside sales experience with relevant products and services.
  • Strong track record of managing the customer commitment, negotiating deals and closing the sales process.
  • Demonstrated level of success in the cultivating, developing and managing client relationships.
  • Demonstrated level of success in achieving sales targets/quotas.
  • Knowledge of principles and practices of sales.
  • Knowledge of customer service principles.
  • Knowledge of basic business practices and principles.

Skills & Competencies:

  • Goal-oriented
  • Self-motivated
  • Self-management and adaptability
  • Interpersonal skills
  • Verbal and written communication skills
  • Negotiation skills
  • Resilience and tenacity
  • Stress tolerance
  • Proficient in general office applications
  • Typing and general computing skills

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Sales & Support Assistant

Location: Buffalo, NY

With a primary focus on sales, the Sales & Support Assistant acts in a cross functional capacity as an administrative assistant to the Sales Team and a support assistant to the Technical Services Team. The Sales & Support Assistant is primarily responsible for receiving all sales requests from existing and prospective clients, obtaining pricing and product information, and generating quotes and proposals. The Sales & Support Assistant is also responsible for following up on open opportunities to ensure that sales reports and forecasts are up to date and accurate.

Essential Duties and Responsibilities:

  • Act as the primary point of contact for all types of sales inquiries and requests
  • Monitor and manage the Sales Board in ConnectWise
  • Generate all quotes, proposals and agreements
  • Prepare quotes for customer license and contract renewals
  • Register deals with HPE & Cisco to ensure best pricing available
  • Follow up on open quotes and opportunities
  • Monitor sales activity in ConnectWise and assist the Account Executives where needed
  • Work closely with the Account Executive to close deals
  • Manage MRR sales forecast within the company’s sales management tool
  • Assign sales tickets to additional resources as needed
  • Achieve and maintain a positive rapport with prospects and work to give them the best possible service
  • Receive incoming overflow phone calls, directing calls to the appropriate departments and resources
  • Receive requests for service and products details from prospects and provide timely responses
  • Open sales and support tickets in ConnectWise when needed
  • Perform proactive customer check-in calls
  • Properly enter all sales leads and prospects into ConnectWise in a timely manner
  • Maintain in-depth product knowledge of the service offerings of the company
  • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
  • Document internal processes and procedures related to duties and responsibilities
  • Greet visitors warmly and make sure they are comfortable
  • Ensure the front desk is tidy and welcoming at all times
  • Distribute mail to the appropriate department/persons
  • Update appointment calendars and schedule meetings/appointments as required
  • Assist with conference room requests
  • Communicate with customers and prospects in a pleasant and professional manner
  • Improve customer service, perception and satisfaction
  • Responsible for entering time and expenses in ConnectWise as they occur
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Additional Duties and Responsibilities:

It is expected that you will fully utilize the ConnectWise Professional Service Automation (PSA) tool in your effort to effectively perform the aforementioned duties and responsibilities. Competent use of the PSA tool will help to increase I-Evolve’s operational efficiency and effectiveness while also delivering increased customer satisfaction on levels. Training will be provided during the 90-day Introductory Period.

Knowledge, Skills, and/or Abilities Required:

This position is customer-facing and instrumental in making other areas of the organization perform more effectively. Therefore, we believe the following traits represent keys to success in this role:

  • Proven ability to work in a team environment
  • Interpersonal skills such as telephony skills, communication skills (written and verbal), active listening and customer-centric care
  • Ability to organize, prioritize, multi-task and adapt to changes quickly under pressure
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to perform work in a cross functional capacity
  • Typing skills to ensure quick and accurate entry of sales and service request details
  • Technical awareness and ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide services
  • Self-motivated with the ability to work in a fast moving environment
  • Punctuality
  • Responds well to direction, but also a self-starter
  • Professionalism
  • Reliability
  • Resourcefulness
  • Personal accountability
  • Strong work ethic
  • Team player with a "can-do" attitude and spirit
  • Self-management and adaptability

Education/Requirements:

  • Associate’s degree required, Bachelor’s degree preferred in Business Administration, Marketing or related field
  • Prior experience working in IT and/or sales preferred, but not necessary
  • Proficient in Microsoft Office Suite

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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Systems Engineer

Location: Buffalo, NY

The Systems Engineer is responsible for all remote and on-site service and support needs for our customers and reports to the Operations Manager. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.This particular position will require superb interpersonal skills and a comfort in customer-facing support.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Self-motivated with the ability to work in a fast moving environment
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details

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Field Engineer

Location: Rochester, NY

The Field Engineer is responsible for all onsite service and support needs for our customers. This includes: workstations, servers, printers, networks, and vendor specific hardware and software. The position reports to the Operations Manager.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Implement and support disaster recovery solutions
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Successful candidates will have:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Strong interpersonal skills, be effective communicators, and work well in teams
  • A commitment to customer service, an understanding of customers’ business strategy and goals
  • Technical competencies and the commitment and discipline to continue to learn
  • Self-motivation, able to take the initiative in a fast moving work environment

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We offer a competitive wage, and benefits including health insurance, 401K, PTO and paid holidays. Salary history must be included for consideration. If you feel you are qualified to join our team, fill out the application provide in the link below.

Application Form

You may email jobs@i-evolve.com with any questions or concerns.