1. How do I request a service call or open a support ticket?
    Click on the link to below to access our instructional document on how to open a support ticket with I-Evolve. Please make note of the instructions of how to request emergency support outside of regular business hours.   How To Open a Support Ticket (pdf)
     
  2. Will the same Technicians be working on my phone system and cabling infrastructure?
    Yes! The same technicians who supported your network infrastructure in the past have joined the I-Evolve Team and will continue to take care of your networking needs.
     
  3. How will rates and pricing change?
    There will be no immediate rate changes for customers. Once clients are fully onboarded, we will be working closely with each customer to assess individual needs and determine and develop an optimal service level and package.   
     
  4. How do I make sure I-Evolve has my most up to date information?
    Simply complete the information requested at this link and the team at I-Evolve will make sure your information is up to date in our systems. Customer Information Form
     
  5. Will I-Evolve provide the same services?
    Yes!  But in addition to the networking services you are accustomed to,  I-Evolve also offers cloud computing solutions including Cloud Servers, Cloud Desktops, Cloud Backup and Disaster Recovery services, Cloud Hosted VoIP phone systems, Carrier Connections, as well as Website design and hosting and much more.  I-Evolve strives to be a one-stop shop for all your business technology needs.
     
  6. What are I-Evolve’s standard hours of operation?  Do they have after hours support?
    I-Evolve is a 24/7/365 operation.  The standard hours of operation during the traditional workweek are Mondays through Fridays 8:00am to 5:30pm.  After hours, weekend and holiday support are both available at additional rates.
     
  7. Where will my invoice be coming from and where will I need to send payments?
    Invoices will come from customerservice@i-evolve.com.  Payments should be sent to:

        I-Evolve Technology Services
        501 John James Audubon Parkway, Suite 201
        Amherst, NY 14228
     
  8. Who should I contact if I have billing questions?
    You can contact Brittanie Bezak, Accounting Team at the following:
    1. Email: billing@i-evolve.com
    2. Phone: 585-678-8324
       
  9. Can I buy my hardware and software through I-Evolve?
    Yes!  Just call 585-678-8324 or email sales@i-evolve.com.
     
  10. What other technology products and services does I-Evolve offer?
    I-Evolve offers a wide array of technology solutions for small and medium sized business including the following:
    1. Cloud Computing (Cloud Servers, Cloud Desktops, Onsite and Offsite Backup),
    2. Cloud Hosted VoIP,
    3. Internet Services (Internet Access, Hosted E-Mail, E-Mail Spam Filtering),
    4. Network Services (Design, Installation, Support, Network Monitoring), and
    5. Website Design, Hosting and Content Management.

      For more information click here or contact our sales department at 585-678-8324 or sales@i-evolve.com.
       
  11. What’s I-Evolve’s story?
    Founded in 2001, I-Evolve launched as a network services company.  Since then, I-Evolve has grown to become one of the premier cloud IT service companies in WNY.  To read more about our story, click here.
     
  12. If I want a W-9 form from I-Evolve, where can I get it?
    Click on the following link to access the form:  W-9
     
  13. I am tax exempt, do I need to send our tax exempt certificate?
    Yes.  Please send a copy of your tax exempt certificate to billing@i-evolve.com.