Careers - Join The I-Evolve Team

I-Evolve is a rapidly growing technology company headquartered in Buffalo, NY and we are actively seeking candidates for the following positions:

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Account Executive

Location: Buffalo, NY

Identify and close NEW business opportunities on behalf of I-Evolve, specifically I-Evolve recurring revenue products and services.

Essential Duties and Responsibilities:

  • Generate and qualify sales leads and opportunities
  • Prepare sales action plans and strategies
  • Develop and deliver presentations of company products and services to potential clients
  • Develop sales proposals and perform all quoting activities through I-Evolve’s quoting tool (Quosal)
  • Negotiate and close opportunities with potential clients
  • Prepare and present sales contracts
  • Develop and maintain good client relationships
  • RMonitor competitors, market conditions and product development
  • Perform all sales functions, which includes tracking sales opportunities, activities, and sales tickets, through I-Evolve’s professional services automation tool (ConnectWise)
  • Remain compliant with defined company policies and procedures, especially as they relate to sales
  • Prepare and submit monthly progress reports to the COO with key performance indicators and results related to both closed business and anticipated new business within your sales pipeline

Successful candidates will have:

  • Prior outside sales experience with relevant products and services.
  • Strong track record of managing the customer commitment, negotiating deals and closing the sales process.
  • Demonstrated level of success in the cultivating, developing and managing client relationships.
  • Demonstrated level of success in achieving sales targets/quotas.
  • Knowledge of principles and practices of sales.
  • Knowledge of customer service principles.
  • Knowledge of basic business practices and principles.

Skills & Competencies:

  • Goal-oriented
  • Self-motivated
  • Self-management and adaptability
  • Interpersonal skills
  • Verbal and written communication skills
  • Negotiation skills
  • Resilience and tenacity
  • Stress tolerance
  • Proficient in general office applications
  • Typing and general computing skills

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Web Developer

Location: Buffalo, NY

The Web Developer is responsible for supporting a variety of existing websites and web-based applications as well as developing new websites for new and existing customers.

Responsibilities related to web application design and implementation:

  • Provide services to build and maintain websites, including layout, appearance, and functionality
  • Development of new web functionality (add-ons) for in-house CMS
  • Create design prototypes, including graphic design, site wireframe mockups, and layout of content
  • Create visual concepts that match the content and the image wanted by the clients; ensure that websites and applications are easy to navigate and layout of the content is accessible and logical; recommend improvements if necessary
  • Build website templates for the CMS based on provided design prototypes, using current best practices and technologies
  • Perform complete testing of website functionality and application UI, engaging customers as necessary
  • Contribute to the overall development of the team and of internal tools and website

Essential Duties:

  • Ability to work in a team and communicate effectively
  • Escalate development issues that cannot be completed within agreed timelines
  • Communicate with customers keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time for services or projects and expenses as it occurs
  • Work through a daily schedule and understand established processes

Specific Skills:

  • Experience with web based content management systems (Concrete5 v5.6/v5.8 a plus)
  • Experience working with client side technologies including html, css, and javascript (JQuery a plus)
  • Experience with responsive design patterns and css/html frameworks (getskeleton and bootstrap a plus)
  • Experience using and/or administering a Linux based server (knowledge of file permissions a plus)

Successful candidates will have:

  • 4 year degree in computer or web design related field
  • Strong interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Skill in troubleshooting and diagnosis of technical issues
  • Ability to manage multiple deadlines simultaneously while addressing customer issues
  • Technical awareness: ability to match resources to technical issues appropriately
  • Self-motivation with the ability to work independently in a fast moving environment

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VoIP Engineer

Location: Buffalo, NY

The VoIP Engineer job is responsible for maintaining VoIP infrastructure and working with all internal teams to support customers.

Essential Duties and Responsibilities:

  • Maintain current production servers for all VoIP traffic
  • Work with Project Management Team on VoIP and Internet installations
  • Drive customer problem investigation and resolution as required

Successful candidates will have:

  • Excellent verbal and written communication skills
  • Knowledge of Linux (RHEL, Debian): Security, Bash, TCP/IP, High Availability, Package management (yum, apt)
  • Experience with Asterisk (knowledge of FastAGI), MySQL (InnoDB with replication), Kamailio, Apache
  • Programming skills in bash, perl, php
  • Working knowledge of TCP/IP, SIP
  • Strong interpersonal skills, positive attitude, work well in teams
  • A commitment to customer service and great attention to detail

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Systems Engineer

Location: Buffalo, NY

The Systems Engineer is responsible for all remote and on-site service and support needs for our customers and reports to the Operations Manager. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.This particular position will require superb interpersonal skills and a comfort in customer-facing support.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Self-motivated with the ability to work in a fast moving environment
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details

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Field Engineer

Location: Buffalo, NY

The Field Engineer is responsible for all onsite service and support needs for our customers. This includes: workstations, servers, printers, networks, and vendor specific hardware and software. The position reports to the Operations Manager.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Implement and support disaster recovery solutions
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Successful candidates will have:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Strong interpersonal skills, be effective communicators, and work well in teams
  • A commitment to customer service, an understanding of customers’ business strategy and goals
  • Technical competencies and the commitment and discipline to continue to learn
  • Self-motivation, able to take the initiative in a fast moving work environment

Apply Now

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Help Desk

Location: Buffalo, NY

The Help Desk Specialist job is responsible for assisting customers in maintaining their IT infrastructure and working with all internal support teams.

Essential Duties and Responsibilities:

  • IT Help Desk support relating to issues with internal systems and network infrastructure.
  • Respond to customer requests for technical assistance in person, via phone and remotely.
  • Working knowledge of help desk software, databases and remote control.
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft.
  • Must be able to report in person to Amherst NY office

Successful candidates will have:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills, positive attitude, work well in teams
  • A commitment to customer service and great attention to detail

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Field Engineer

Location: Rochester, NY

The Field Engineer is responsible for all onsite service and support needs for our customers. This includes: workstations, servers, printers, networks, and vendor specific hardware and software. The position reports to the Operations Manager.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
  • Implement and support disaster recovery solutions
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Successful candidates will have:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Strong interpersonal skills, be effective communicators, and work well in teams
  • A commitment to customer service, an understanding of customers’ business strategy and goals
  • Technical competencies and the commitment and discipline to continue to learn
  • Self-motivation, able to take the initiative in a fast moving work environment

Apply Now

 

Apply Now

We offer benefits including health insurance, 401K, vacation, paid holidays and sick time. Salary history must be included for consideration. If you feel you are qualified to join our team, fill out the application provide in the link below.

Application Form

You may mail the application to our address below or email it to jobs@i-evolve.com

Attn: Human Resource Manager
I-Evolve Technology Services

501 John James Audubon Pkwy.
Suite 201
Amherst, NY 14228